Do you need professional advice?

Do you need quality, professional advice? Although the drop-in advice sessions at STAG have now stopped, Blackfriars Advice Centre is still providing a service for Travellers in the area and STAG are More »

Driving Theory Test

Passing your driving theory can be tough. If you are a Southwark resident, there is free driving theory test practice available. All you need is to have a library number. Follow the More »

Gypsy Roma Traveller History Month

Should all schools celebrate GRTHM in June? Yes, all schools should. No, but schools which have Traveller, Gypsy and Roma students should. No, no schools should. If you would like to find More »

Applying for Schools in Southwark

For the most accurate up-to-date information on applying to school in Southwark it is best to use Southwark Council’s website or call 0207 525 5337. All school applications have to be done More »

CSCS Cards

What is a CSCS Card? The CSCS Card is used by the construction industry to make sure that all workers have enough Health and Safety knowledge to work on a construction site. More »

Make Money From Your Creative Skills!

Do you make greetings cards, jewellery, prints, badges, headband, soft furnishings or anything else? Would you like to sell it in a shop? Spark is a ‘pop-up’ shop about to open in More »

Tag Archives: housing

Report repairs 24 hours a day, 7 days a week

We all know how inconvenient it is when things go wrong at home, that’s why Southwark Council repairs service is always open. You don’t have to wait until normal office hours to report a repair, you can call 0800 952 4444 free from any landline or 0207 525 5000 which is a cheaper number to use when using a mobile phone.
 
HOW TO REPORT A REPAIR

1. Before ringing, have a pen and paper to hand write down your telephone number as the repairs adviser will ask you for this you will also need to write down the repairs job reference number which you will need if you have to call them back.

2. The adviser will ask you for your name, address and  telephone number and what the repair is – please give as much info on the repaiR as you can.

3. The adviser will ask you to hold while they  raise your repair and you will be given a date, time and a ref number when the repair has been logged and  rasied. PLEASE NOTE:  it is important you ask the adviser to give your contact number to the contractor and a note on the system to ask contractor to contact you when on site, as in the past contractors has said they turned up and no one was in or they couldnt gain acess.

4. If the contractor doesnt turn up in the time you was given call the repairs line back to inform them, this is where your job ref number will come in handy as the adviser will be able to get all the details up, the adviser will ask you to stay on hold while they contact the contractors.

5. If your repair still hasnt been done and you are having trouble with the repairs service then please contact STAG and/or Paul (southwark Traveller officer).

Fire Safety visits on Traveller sites

In January smoke alarms will be fitted to all utility huts and mobile homes as part of Southwark Council’s fire safety initiatives.

Residents are very pleased this is happening as mobile homes are very close to each other. If a fire starts in one mobile home it can spread very quickly to others.

London Fire Brigade have already visited the local Traveller site to provide generic Fire Safety advice, the fire safety officer spoke to individual residents and provided them with specific fire safety advice and information regarding their plot. London Fire brigade will be supplying and installing smoke alarms to all mobile homes and utility buildings on 29th January.

New Tenancy Agreements on Traveller Sites

In 2013 all Traveller site residents in Southwark will be issued with new tenancy agreements. This is really good news for Southwark Travellers that live on sites as the new agreements offer more security of tenure than the old licences. However, the agreements included some terms and conditions which would have created difficulties for Travellers, such as limits on absence from the site (limited to 6 weeks without written permission from the council, and 10 weeks per year) and the requirement to have written permission to keep all pets. In the case of the limits of absences, the agreements did not follow the guidance set out by the Department for Communities and Local Government.

On 3rd December the new tenancy agreements were subject to a scrutiny meeting at Southwark Council. Southwark Council has agreed to review the agreements and give Travellers a chance to have their say on the new agreements. On 4th February at STAG’s service user meeting you will have the opportunity to talk about the new agreements. The agreements affect all Travellers living on sites so it is important to have your say. Terms and conditions about absences and keeping animals are especially important. We hope that, after speaking with local Travellers, the council will produce agreements that are fair for everybody.

STAG would like to thank Cllr. Catherine Bowman for her efforts to get a better deal for Southwark Travellers.

Do you need professional advice?

Do you need quality, professional advice?

Although the drop-in advice sessions at STAG have now stopped, Blackfriars Advice Centre is still providing a service for Travellers in the area and STAG are committed to making sure that Travellers can still get the support they need.

How is the new service run?

Angela Marke is a very experienced advisor who is taking the responsibility as STAG’s link worker at Blackfriars. Angela will visit the sites every 3 months to make sure that people know about the advice service available and to talk about changes in benefits. If you need to see an advisor about benefits, debt, letters you don’t understand, call STAG on 02073586818and we will make a referral.

We will arrange an appointment for you with Blackfriars which will take place at their office in Camberwell (click here for map) . Depending on the issue and how urgent it is, an appointment will be made for you which will last either 30 minutes or 1 hour. You will not have to wait for hours if you have an appointment booked. If you miss your appointment twice, we will not be able to rebook your appointment and you will have to attend an open-door session at Blackfriars. This is because there is very high demand for appointments and if somebody misses an appointment this means that another person has lost the opportunity to get advice.

If your problem is not to do with benefits or debt (e.g. a consumer problem), we will not be able to make an appointment. However, if you call STAG and give the details of your problem, we will be in contact with Blackfriars to get you the best advice. Alternatively, you can go to Blackfriars’ walk-in sessions to see an advisor. These run every Monday, Tuesday, Wednesday and Thursday at Blackfriars offices. We recommend you go on Monday or Wednesday when sessions are less busy, and you should arrive at around 8:30am to avoid a long wait. There is a limited number of people that can be seen at these sessions, so you may not be see an advisor.

If you need help with form filling, STAG will be happy to do this for you. We will treat the information you give us confidentially. STAG workers can help with PIP forms, children’s DLA forms, housing benefit forms etc. If necessary these can be checked by a Blackfriars advisor at an appointment. Blackfriars also have an open-door form filling session on Friday morning for short forms (no PIP or DLA) those who prefer to see somebody unknown.

If you or anybody you know needs advice, please call STAG on 0207 358 6818 and we will be able to get you the advice you need.